Contact Us

There are so many options to customise your SallyAnna pieces that it is impossible to get it all listed properly on this website!

If you have any questions at all, we would love to help! No pressure to buy, and no question is too silly.  

Submit an enquiry

Petrie, Qld, AUSTRALIA, 4502

Frequently Asked Questions

SallyAnna takes pride in trying our very best to match your desired colours. If you are at all not sure about colour selections, please just email us at sally@sallyanna.com and we will do our best to track down and match colours, free of charge.

We are very happy to create customised pieces for you. Please just email sally@sallyanna.com and tell us what you have in mind. We can then quote you on your request.

If you would like to add your logo to your piece, please email sally@sallyanna.com with your logo attached and we will be in touch with quotes. Generally, adding logos adds $2 to the sale price of each bow.

If you are having trouble placing your order please email sally@sallyanna.com and explain the issue you are experiencing. We will do our best to sort the problem out for you as soon as possible and get your order placed.

If you need to change your order, please contact us immediately. Generally we process orders within 48 hours and we will be unable to make any changes if your order is already processed.

This may mean that there was a typo when you provided us with your email address. Please email sally@sallyanna.com and we will be able to update this information and resend the confirmation to you.

We accept cash on delivery/pickup, PayPal and customer bank deposit.

Once your order has been placed we will aim to create it as soon as possible. Small orders will usually be created within 7 days.  Larger orders or custom requests may take longer and we will be in contact with you regarding expected time frames. 

Please note that during holiday periods orders may be subject to delay. Once your order has been sent you will receive a confirmation email with all your tracking details.

Orders over $80 attract free postage. Orders under $80 will be charged $8.95 flat rate postage within Australia.

Please email sally@sallyanna.com if your order does not arrived within the expected delivery time frame. Our next step will be to lodge an enquiry with Australia Post. We will then get in touch with you as soon as possible with an update.

Please ensure you fill in your correct shipping address when you place your order. We cannot accept responsibility for the wrong address being used.

We offer Australia Post Express Post option for customers within Australia. This service will incur an additional postage charge.